Insurance Complaint Handling Protocol
Complaint handling has always been an issue that insurance
brokers have had to deal with. For years Rhodes & Williams
Limited has had a formal complaint handling protocol. This protocol
provides customers with a formal internal process through which
they can lodge complaints and have them reviewed and resolved at
the broker level.
Certain provinces have now formalized compliant handling
protocols through their respective provincial legislation. The
Provinces of Ontario and Quebec have introduced new legislation
concerning the handling of complaints.
Rhodes & Williams Limited has deciphered these new
obligations and has fine tuned its complaint handling protocol so
that it respects the demands of the new legislation.
Notwithstanding any Protocol governing our actions, Rhodes &
Williams Limited and its employees will, at all times when dealing
with a person who has a complaint, act with respect, courtesy and
will always respond in a highly professional manner.
If you have any questions concerning the Rhodes & Williams
Limited complaint handling protocol, please do not hesitate to
contact:
Cory Young, Chief Operating Officer
613-226-6630 ext 264
coryy@rhodeswilliams.com
Insurance Broker Complaints/
Concerns
Your sales representative or insurance broker that sold the
policy to you should be the first contact. If the issue goes
unresolved, contact Rhodes & Williams Limited complaint officer
Cory Young at 613-226-6630 ext 264 or coryy@rhodeswilliams.com
If you are still not satisfied, contact the following
organizations:
OntarioBroker
Complaints / Concerns
Registered Insurance Broker of
Ontario (RIBO)
Barbara Dalgleish-Reid, Consumer
Complaints Officer
401 Bay Street
PO Box 45 Suite 1200
Toronto ON
M5H 2Y4
416-365-1900 / 1-800-265-3097
Fax: 416-365-7664
QuebecBroker and
Insurance Company Complaints / Concerns
Chambre D'assurance De
Dommage
999 boul de Maisonneuve Ouest
Mount-Ryoyal QC H3A 3L4
514-842-2591
www.chad.ca
If still not satisfied, the Ombudsman's Office of the insurance
company should be the next contact and their contact information
can be obtained from either the insurance company in question or as
follows:
Insurance Company Complaints/
Concerns
Financial Services Commission of Ontario
(FSCO)
5160 Yonge Street
P.O. Box 85
Toronto ON M2N
6L9
416-250-7250 /
1-800-668-0128
Fax:
416-590-7070
TTY:
1-800-387-0584
contactcentre@fsco.gov.on.ca
www.fsco.ca
General Insurance Ombudsman
(GIO)
Peter
Boos
701-10 Milner Business Court
Toronto, Ontario M1B 3C6
Telephone:
1-877-225-0446
Fax: 416-299-4261
www.giocanada.org