Auto Reform - Frequently Asked Questions (FAQs)

Q: How does car insurance coverage in Ontario differ from that of other provinces?

A.  After the September 1, 2010 changes, Ontario's Accident Benefits coverage - particularly its Medical and Rehabilitation benefit - remains the most generous in Canada, when compared to other provinces with similar systems of car insurance. Ontario's standard $50,000 Medical and Rehabilitation benefit limit (for injuries that are neither Minor nor Catastrophic) compares favourably to $50,000 in Alberta and New Brunswick or $25,000 in Nova Scotia and Prince Edward Island.

Ontario is also the only province with privately delivered insurance that allows the purchase of additional coverage.

Q: Will the September 1, 2010 changes lower the price I pay for my car insurance?

A:  The government's intent in making these changes is to stabilize pricing - not necessarily to lower it. Leading up to these changes, the cost of claims was increasing significantly each year…ultimately causing insurance companies to pay out far more than premiums covered. This is why many of you have experienced significant price increases in the past few years. These changes were designed to control the factors that have recently driven the price of insurance upward.

By making these changes to car insurance in Ontario, future claims costs should be reduced or stabilized. This should lessen or eliminate the need to continue the large rate increases experienced by many Ontario drivers over the past few years.

Q: How much will the optional benefits cost?

A: Each insurance company has been required to file its new rates for optional benefits for approval by Ontario's insurance regulator, the Financial Services Commission of Ontario (FSCO). Pricing will vary from insurer to insurer, as they have unique underwriting and rating rules. The pricing also will vary for individual drivers.

Q:  What happens when consumers' policies come up for renewal? How will consumers be notified?

A:  Because it is important to ensure that consumers are provided with an opportunity to make an informed decision when purchasing or renewing automobile insurance, drivers will be informed about new options available to them through mandatory point-of-sale disclosure.

FSCO has worked with key stakeholders to launch consumer education initiatives, including point-of-sale disclosure of the new choices consumers will have when purchasing automobile insurance coverage.

By ensuring people are informed, the government is encouraging accountability so that people purchase the appropriate coverage for them and their families.

Q: What defines a "minor injury"?

A: Minor injuries, with respect to an auto accident, are sprains, strains, dislocations, lacerations, contusions, abrasions and whiplash injuries without nerve damage or a fracture.

Sprain means an injury to one or more tendons or ligaments, or both, including a partial but not a complete tear.

Strain means an injury to one or more muscles, including a partial but not a complete tear.

Q: Why did the government impose a cap of $3,500 for minor injuries?



A: This cap on medical and rehabilitation expenses for treatment of minor injuries (whiplash, sprains, strains, contusions, dislocations, lacerations and abrasions) is an interim measure pending an expansion of the guidelines for treating minor injuries.

In Ontario, spending on medical expenses for auto accident victims is growing at an annual rate of nearly 16 per cent. However, the number of people injured in auto accidents has remained steady.

When compared to other provinces, medical expenses are quite high. Bringing the cost of treating similar injuries in line with other jurisdictions will alleviate cost pressures in Ontario.

Q: What happens to claimants whose accidents were before September 1? Are their benefits reduced?

A:  They will be entitled to the same benefits that were in their policy at the time of their accident. That means they will continue to be able to claim up to $100,000 in medical and rehabilitation benefits, $72,000 in attendant care benefits, housekeeping and home maintenance benefits, and caregiver benefits. They will not be subject to the minor injury cap and the new rules concerning incurred expenses will not apply.

Q: Will the reforms to assessments apply to accidents that occur before September 1?

A: Yes. Assessments are used to determine entitlement to benefits, and the rules governing assessments begin to apply on September 1 even if your accident was before then. This means the $2,000 cap on claimant assessments and insurer exams applies beginning on September 1; there are no rebuttal exams available beginning on that date; and insurers will now have discretion on whether to conduct an insurer exam when making an entitlement decision.

Q: What other changes will apply to older claims on and after September 1?

A: Among the changes are the following: An Assessment of Attendant Care Needs form (Form 1) will have to be completed by an occupational therapist or registered nurse. An Application for Determination of a Catastrophic Impairment (OCF-19) must be prepared by a physician, or by a physician or neuropsychologist where the injury is a brain impairment. An election made after September 1 by a claimant who qualifies for more than one type of weekly benefit cannot be changed except in limited circumstances. Revised claim forms will be used for both old and new claims.

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