What to Do If You Have Been Affected by Flooding in Ottawa and the Surrounding Areas


updated Apr 26, 2019

Flooding – What do I do?

If your property is at risk call 3-1-1. If it is an emergency situation, call 9-1-1.

In a situation where residents in low-lying areas along the Ottawa River receive notification of, or see potential flooding, flood damage can be reduced by taking these preventative steps:

  • Move valuables and important documents out of the basement
  • Ensure sump pumps and foundation drains are connected and functioning properly
  • Ensure downspouts or water run-off are flowing to water drainage systems
  • If you live in or near a flooded area, your well water could be contaminated by surface flood water
  • If you think flood water has infiltrated your well or septic tiles, don’t use tap water or the toilet.

If your Home or Basement is Flooded:

  • Do not enter your basement if you know or suspect water has risen above the level of electrical outlets, baseboard heaters, furnace or electrical panel.
  • Electricity can move through water or wet flooring and can cause a severe electrical shock.
  • In the event that flood water has risen above outlets, baseboard heaters, furnace, power cords, or is near the electrical panel, contact your local electric utility immediately and arrange for
  • them to disconnect power to your home.
  • Watch out for downed power lines in flood-affected areas. If you see one, stay back 10 metres or the length of a school bus and call 9-1-1 and your local electric utility to report it.

Please call us if you need more flooding information. We have staff standing by ready to answer any questions you may have. We also have a list of contractors available for anyone needing help with their homes.

For more information about current flooding, visit the City of Ottawa site

For flooding and home insurance questions:

Flooding & Home Insurance: 5 Key Questions Answered