Rhodes & Williams Careers

Rhodes & Williams Limited is an established and very reputable privately owned Insurance Brokerage that offers all lines of personal and commercial insurance. We put a high importance on career development and have open communication with in-house coaching sessions with Managers who are trained to help you develop your skills in this position. Along with a professional and fulfilling work environment, we provide competitive compensation and a comprehensive benefits package.

Rhodes & Williams is a dynamic and progressive company, with roots in the Ontario insurance market that extend back to 1935.

Our Workplace

Our workplace is one that places an emphasis on building relationships – with colleagues, clients, partners and insurers. We are always interested in hearing from talented and enthusiastic individuals about possible opportunities. If you are interested in speaking with us, please contact our Human Resource Manager, Kristy McDougall.

Kristy McDougall
Human Resource Manager
kristym@rhodeswilliams.com
Tel: 613-226-6590

Current Opportunities

Are you interested in making a difference at Rhodes & Williams?

If you are interested in joining our dynamic insurance team, see our openings here:

Personal Lines Account Manager

Primary Function:

As an Account Manager, you are responsible for servicing all aspects of an assigned book of business with the goal of surpassing the client’s expectations and achieving a high level of customer satisfaction. This combined with up-selling existing coverage will lead to increased profitability and improved retention, and allows us to develop a loyal customer base who will not hesitate to provide us with referral business.

Key Tasks:

  • Respond to all client inquiries whether by phone, by mail or email, or in office visit in a timely fashion
  • Review and process Agency Bill renewals recommending coverage upgrades to insureds
  • Rewrite coverage to alternate markets as required to provide the most favourable product & alternative pricing for the client
  • Discuss required changes to be made to existing policies with insureds – prepare change requests for Acct Administrators to process and submit requests to markets where we do not handle the processing internally
  • Prepare quotes as requested by insureds
  • Be fully conversant with product offerings and underwriting criteria for all major insurers
  • Build a strong team relationship with the Account Executives and ensure the lines of communication are consistently used
  • Follow-up with Insureds on Direct Bill payment Issues and  contact Insureds concerning registered letters for non-payment that warrant reinstatements
  • Counsel Insureds on implications of reporting claims, take & report claims to Insurers and act as advocate as necessary to bring claim to a successful conclusion.
  • Conduct Renewal Portfolio Reviews with clients as warranted
  • Have a working knowledge of all aspects of the employer’s products and offerings to develop points of contact for referral business and provide seamless service.
  • Actively attempt to round out mono-line accounts either by directing quote opportunities to an Account Executive or quoting them directly as time allows.
  • Foster and maintain strong working relationships with all major Insurer underwriters
  • Accurate and complete entry of all contact with a client and information relative to a client into TAM
  • Obtain continuing education hours as required to maintain RIBO license
  • Attend and offer input at regularly scheduled department meetings

Minimum Requirements:

  • RIBO licensed or OTL with the ability to obtain a RIBO
  • 2 years minimum experience as an Account Manager Preferred
  • Bilingual (English/French) candidates with other requirements will be given preference
  • Excellent communication skills both written & oral
  • Enjoys dealing with people and employs strong customer service skills
  • Proven ability to work with on line systems with high degree of accuracy for data input
  • Displays strong decision making ability in a pressure situation and is able to multi-task
  • Have affinity for working in a team environment while exercising a positive attitude and strong work ethic

If you have any Accessibility requirements, please advise

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interviews will be done virtually at this time

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

Commercial Lines Technical Assistant

Rhodes & Williams Limited is looking for a talented Commercial Lines Technical Assistant in our growing Commercial Lines Department at our Ottawa office.

Rhodes & Williams Limited is an established and very reputable privately owned insurance brokerage that offers all lines of personal and commercial insurance. We put a high importance on career development and have open communication with in house coaching sessions with managers who are trained to help you develop your skills in this position. Along with a professional and fulfilling work environment, we provide competitive compensation and a comprehensive benefits package.

Function: Clerical support for Commercial Lines Account Managers/Portfolio Managers

Key Responsibilities:     

  • Verify and process policy document including billing
  • Prepare certificates of insurance, liability slips
  • Prepare word documents, emails, bonding documents as required.
  • Create and update spreadsheets
  • Update claims information
  • Back-up reception duties
  • Communicate by phone or email policy changes to insurance companies and lienholders
  • Maintain and organize hard copy and transactional files
  • Print, scan and attach paperwork
  • Perform other duties or responsibilities as required

 Education:

  • High School Diploma
  • RIBO licensed

 Experience:

  • Strong Proficiency in Word, Excel and Outlook
  • 1-2 years Insurance Industry experience in Commercial Lines
  • Working knowledge of Agency Manager (TAM) is an asset

Skills/Attributes:

  • Strong Computer Literacy, Time Management and Organization skills
  • Ability to meet tight deadlines and manage multiple tasks
  • Enjoy working as part of a team with a positive attitude
  • Good communications and decision making skills

 Person for this position: 

  • You possess an eagerness to learn
  • You are a resourceful, self-motivated people person with solid computer skills and are not afraid to ask questions
  • You would like to continually grow and learn in the exciting, forever changing, insurance industry

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

WHAT OUR CUSTOMERS ARE SAYING...

“Excellent prompt service and I would highly recommend Rhodes & Williams. My insurance needs were exceeded. The broker responded promptly through e-mail and phone answering all my questions and concerns. Saved me money and gave me peace of mind.”

- L Potvin