Rhodes & Williams Careers

Rhodes & Williams Limited is an established and very reputable privately owned Insurance Brokerage that offers all lines of personal and commercial insurance. We put a high importance on career development and have open communication with in-house coaching sessions with Managers who are trained to help you develop your skills in this position. Along with a professional and fulfilling work environment, we provide competitive compensation and a comprehensive benefits package.

Rhodes & Williams is a dynamic and progressive company, with roots in the Ontario insurance market that extend back to 1935.

Our Workplace

Our workplace is one that places an emphasis on building relationships – with colleagues, clients, partners and insurers. We are always interested in hearing from talented and enthusiastic individuals about possible opportunities. If you are interested in speaking with us, please contact our Human Resource Manager, Kristy McDougall.

Kristy McDougall
Human Resource Manager
kristym@rhodeswilliams.com
Tel: 613-226-6590

Current Opportunities

Are you interested in making a difference at Rhodes & Williams?

If you are interested in joining our dynamic insurance team, see our openings here:

Personal Lines Account Manager

Primary Function:

As an Account Manager, you are responsible for servicing all aspects of an assigned book of business with the goal of surpassing the client’s expectations and achieving a high level of customer satisfaction. This combined with up-selling existing coverage will lead to increased profitability and improved retention, and allows us to develop a loyal customer base who will not hesitate to provide us with referral business.

Key Tasks:

  • Respond to all client inquiries whether by phone, by mail or email, or in office visit in a timely fashion
  • Review and process Agency Bill renewals recommending coverage upgrades to insureds
  • Rewrite coverage to alternate markets as required to provide the most favourable product & alternative pricing for the client
  • Discuss required changes to be made to existing policies with insureds – prepare change requests for Acct Administrators to process and submit requests to markets where we do not handle the processing internally
  • Prepare quotes as requested by insureds
  • Be fully conversant with product offerings and underwriting criteria for all major insurers
  • Build a strong team relationship with the Account Executives and ensure the lines of communication are consistently used
  • Follow-up with Insureds on Direct Bill payment Issues and  contact Insureds concerning registered letters for non-payment that warrant reinstatements
  • Counsel Insureds on implications of reporting claims, take & report claims to Insurers and act as advocate as necessary to bring claim to a successful conclusion.
  • Conduct Renewal Portfolio Reviews with clients as warranted
  • Have a working knowledge of all aspects of the employer’s products and offerings to develop points of contact for referral business and provide seamless service.
  • Actively attempt to round out mono-line accounts either by directing quote opportunities to an Account Executive or quoting them directly as time allows.
  • Foster and maintain strong working relationships with all major Insurer underwriters
  • Accurate and complete entry of all contact with a client and information relative to a client into TAM
  • Obtain continuing education hours as required to maintain RIBO license
  • Attend and offer input at regularly scheduled department meetings

Minimum Requirements:

  • RIBO licensed or OTL with the ability to obtain a RIBO
  • 2 years minimum experience as an Account Manager Preferred
  • Bilingual (English/French) candidates with other requirements will be given preference
  • Excellent communication skills both written & oral
  • Enjoys dealing with people and employs strong customer service skills
  • Proven ability to work with on line systems with high degree of accuracy for data input
  • Displays strong decision making ability in a pressure situation and is able to multi-task
  • Have affinity for working in a team environment while exercising a positive attitude and strong work ethic

If you have any Accessibility requirements, please advise

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interviews will be done virtually at this time

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

Personal Lines Account Administrator

Primary Function:

Preparation and verification of policy documentation using available Insurer portals and broker management system in support of Account Managers and Account Executives.

Key Tasks: 

– Review new business/rewrite submissions for accuracy and completeness, return as necessary for additional input and enter data on appropriate Insurer system where applicable. Ensure relevant application information is scanned & attached to TAM client file
– Be fully conversant with the underwriting and binding rules of the main Insurers we deal with.
– Review & process New Policies/Rewrites when received
– Review EDI reports and handle requests as appropriate
– Data entry to issue endorsements as requested by Account Managers
– Process cancellation requests from Acct Managers
– Order underwriting reports (Hits, MVR?s & Autoplus) for Account Managers and Account Executives as requested
– Confirm coverage to lienholders, lessors, mortgagees etc. as requested
– Access renewals/endorsements from Insurer websites & attach relevant policy documentation to TAM client files after reviewing each for accuracy and completeness and invoicing as necessary
– Scan relevant documents for attachment in Agency Manager client files
– Underwrite and release renewals for specific markets
– Liaise with Account Executives to request & follow-up the return of new business applications and related documentation.
– Update Agency Manager client files with claims opening and closing notices
– Perform and assist on projects and other job duties as required

Minimum Qualifications

– Excellent computer skills with working knowledge of MS Word/Excel, Outlook and the Internet
– Detail oriented with high degree of keying accuracy for work with on-line systems
– RIBO license or agreement to obtain license within 12 months of employment.
– College diploma and/or office experience an asset
– Strong work ethic with comfort level working in a team environment
– Proven ability to work with deadlines
– Knowledge of TAM (The Agency Manager) would be an asset
– Bilingualism (English/French) would be an asset

If you have any Accessibility requirements, please advise

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interviews will be done virtually at this time

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

WHAT OUR CUSTOMERS ARE SAYING...

"Excellent prompt service and I would highly recommend Rhodes & Williams. My insurance needs were exceeded. The broker responded promptly through e-mail and phone answering all my questions and concerns. Saved me money and gave me peace of mind."

- L Potvin