Rhodes & Williams Careers

Rhodes & Williams Limited is an established and very reputable privately owned Insurance Brokerage that offers all lines of personal and commercial insurance. We put a high importance on career development and have open communication with in-house coaching sessions with Managers who are trained to help you develop your skills in this position. Along with a professional and fulfilling work environment, we provide competitive compensation and a comprehensive benefits package.

Rhodes & Williams is a dynamic and progressive company, with roots in the Ontario insurance market that extend back to 1935.

Our Workplace

Our workplace is one that places an emphasis on building relationships – with colleagues, clients, partners and insurers. We are always interested in hearing from talented and enthusiastic individuals about possible opportunities. If you are interested in speaking with us, please contact our Human Resource Manager, Kristy McDougall.

Kristy McDougall
Human Resource Manager

kristym@rhodeswilliams.com

Tel
613-226-6590

Current Opportunities

Are you interested in making a difference at Rhodes & Williams?

If you are interested in joining our dynamic insurance team, see our openings here:

Commercial Lines Account Manager

Rhodes & Williams Ltd. is looking for a talented Customer Service Representative to join our commercial services team at our Ottawa office.

Job Description:
We are seeking an insurance professional with commercial insurance knowledge who possesses superior customer service expertise to deliver quality service to our clients.

Key Responsibilities include:
• Servicing an existing book of commercial accounts at the direction of the Account Executive(s)
• Marketing and negotiation of new business, renewals with company underwriters, at the direction of the Account Executive(s)
• Develop and grow relationships with clients, dealing with their insurance needs
• Maintain professional relationships with insurers
• Account and coverage review for multiple lines (Commercial Property, Liability, Automobile, Professional Liability, Directors & Officers Liability, etc.)
• Preparation and processing of all related documentation as required
• Handling of claims reported by clients

If you have:
• Excellent customer service, verbal and written communication skills
• Strong analytical, interpersonal, negotiation and organizational skills
• The ability to work in a cohesive team and under pressure with minimum supervision
• The ability to multi-task and meet deadlines
• 3 or more years Commercial insurance industry experience
• Strong proficiency in Word, Excel and Outlook
• Working knowledge of Agency Manager (TAM) is an asset

And meets the requirements of:
• Valid Registered Insurance Broker of Ontario (RIBO) License
• Post-Secondary Education preferred or equivalent experience
• CIP/CAIB designation or willingness to work towards it is an asset
• A minimum of 3 years Commercial Lines Industry experience
• Bilingual (English and French) would be an asset

If you require any accommodation for Accessibility, please advise.

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

Personal Insurance - Sales Broker/Account Executive

Rhodes & Williams is looking for a talented Personal Insurance Sales Broker in our Ottawa office.

Personal Insurance Sales Position:

We are currently looking for people that – love selling, helping people and a have natural affinity for detail.  If you are currently RIBO licensed, this is a definite asset – but isn’t necessarily a non-starter. It simply means you can reach your true earning potential that much faster.

This position is focused on quoting and closing people who are interested in buying home and auto insurance. The ideal candidate will have a winning track record in previous sales, be highly organized and be thoroughly comfortable gathering information, delivering quotes and closing the sale by phone, in-person and in digital-based platforms.

SPECIFIC Responsibilities:
• Sell Home + Auto leads to develop and drive personal lines insurance volume
• Maintain a high level of solution expertise and competitive intelligence
• Detailed questioning, gathering and recording accurate quote information
• Providing timely and compelling quotes via phone, email and other digital platforms
• Tracking and reporting personal and company goals
• Submitting accurate and complete information into a lead management system
• Provide regular updates to management regarding opportunities, trends and challenges
• Meeting or exceeding monthly and quarterly targets and objectives

MINIMUM Requirements:
• Goal and target driven
• RIBO Certification (or willingness to complete certification)
• Ability to establish rapport quickly, with excellent interpersonal and communication skills, both written & verbal
• Ability to perform in a fast-paced, results-oriented collaborative environment
• Strong planning and organizational skills
• Exceptional ability to get along well with team members, displaying a positive attitude and work ethic

If you require any accommodation for Accessibility, please advise.

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

Personal Lines Account Manager

Primary Function:

As an Account Manager, you are responsible for servicing all aspects of an assigned book of business with the goal of surpassing the client’s expectations and achieving a high level of customer satisfaction. This combined with up-selling existing coverage will lead to increased profitability and improved retention, and allows us to develop a loyal customer base who will not hesitate to provide us with referral business.

Key Tasks:

  • Respond to all client inquiries whether by phone, by mail or email, or in office visit in a timely fashion
  • Review and process Agency Bill renewals recommending coverage upgrades to Insureds.
  • Rewrite coverage to alternate markets as required to provide the most favourable product & alternative pricing for the client.
  • Discuss required changes to be made to existing policies with Insureds -prepare change requests for Acct Administrators to process and submit requests to markets where we do not handle the processing internally.
  • Prepare quotes as requested by Insureds.
  • Be fully conversant with product offerings and underwriting criteria for all major Insurers
  • Build a strong team relationship with the Account Executives and ensure the lines of communication are consistently used.
  • Follow-up with Insureds on Direct Bill payment Issues and  contact Insureds concerning registered letters for non-payment that warrant reinstatements
  • Counsel Insureds on implications of reporting claims, take & report claims to Insurers and act as advocate as necessary to bring claim to a successful conclusion.
  • Conduct Renewal Portfolio Reviews with clients as warranted.
  • Have a working knowledge of all aspects of the employer’s products and offerings to develop points of contact for referral business and provide seamless service.
  • Actively attempt to round out monoline accounts either by directing quote opportunities to an Account Executive or quoting them directly as time allows.
  • Foster and maintain strong working relationships with all major Insurer underwriters
  • Accurate and complete entry of all contact with a client and information relative to a client into TAM
  • Obtain continuing education hours as required to maintain RIBO license
  • Attend and offer input at regularly scheduled department meetings.

Minimum Requirements:

  • RIBO licensed or OTL with the ability to obtain a RIBO
  • 2 years minimum experience as an Account Manager Preferred
  • Bilingual (English/French) candidates with other requirements will be given preference
  • Excellent communication skills both written & oral
  • Enjoys dealing with people and employs strong customer service skills
  • Proven ability to work with on line systems with high degree of accuracy for data input
  • Displays strong decision making ability in a pressure situation and is able to multi-task
  • Have affinity for working in a team environment while exercising a positive attitude and strong work ethic

ONLY CANDIDATES THAT ARE CHOSEN FOR AN INTERVIEW WILL BE CONTACTED. WE APPRECIATE YOUR INTEREST.

If you require an accommodation under AODA, please advise.

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

Commercial Lines Account Executive - Toronto Area

Primary Function:

An exciting opportunity is available for someone with proven Commercial Insurance sales ability to establish, grow, and eventually manage a Toronto based brokerage. The successful candidate will be responsible for developing and growing a Commercial book of business in the Toronto area. With success, further responsibility for growing the brokerage by adding other successful commercial lines producers may be available for the right candidate. Someone currently fulfilling similar duties but looking to share in the success of the operation may be the ideal candidate. We would also love to speak with someone currently running their own brokerage, whom would be interested in joining a larger team.

Key Tasks:

  • Strategic plan development to seek & qualify prospects, ensuring they meet the brokerage minimum standards
  • Management of prospects through the sales funnel to ultimate success
  • Assess the exposure to financial loss for prospective clients and present a risk management program that meets their individual needs
  • Total account selling
  • Meet minimum coverage requirements
  • Sell the benefits of the brokerage to prospective clients
  • Develop, plan and share initiatives that will result in a source of incoming referrals
  • Coordinate, plan and execute regular and renewal review meetings with clients
  • Build relationships and become well informed on insurance company products, processes, coverages & billing plans.
  • Build relationships with clients in order to earn the reputation of “trusted advisor” and drive in referrals from these top clients.
  • Negotiate with underwriters
  • Identify other needs, such as Personal Lines and/or Financial Services so the brokerage can provide complete security for your clients, through other departments.
  • Build a cohesive team relationship with service unit in order to ensure the client’s needs are met and retention remains a priority.

Minimum Qualifications

  • RIBO License
  • Minimum 5 years commercial lines sales experience
  • Proven ability to work with minimal supervision, self-motivator, and an absolute need to succeed
  • Proven time management/organizational skills
  • Effective communication (verbal & written) and problem solving skills
  • Ability to multi-task between various projects/tasks/deadlines
  • Ability to exercise judgment in making decisions within and outside of guidelines.
  • Exceptional ability to get along well with team members, displaying a positive attitude and work ethic.
  • Management experience would be an asset
  • University Degree or 3 Year College Diploma would be an asset, ideally business/commerce, but not required

If you require any accommodation for Accessibility, please advise.

PLEASE NOTE THAT YOU WILL ONLY BE CONTACTED IF WE DECIDE TO INTERVIEW.
THANK-YOU FOR YOUR UNDERSTANDING.

Interested applicants, please send your resume to:

Kristy McDougall C.A.I.B.
Human Resource Manager

WHAT OUR CUSTOMERS ARE SAYING...

“Excellent prompt service and I would highly recommend Rhodes & Williams. My insurance needs were exceeded. The broker responded promptly through e-mail and phone answering all my questions and concerns. Saved me money and gave me peace of mind.”

- L Potvin