COVID-19 Update

Last updated: November 3, 2020

This is a challenging and uncertain time for all Canadians. The insurance industry is also experiencing difficult circumstances but is still taking action to help our clients through these unprecedented events. Insurance continues to play an important role in the overall economy and insurers remain open for business and to assist customers, as does your Rhodes & Williams Insurance Broker.

The Insurance Bureau of Canada released a statement on April 8th, 2020, announcing that Insurers were reducing insurance costs for Canadians. This is great news for all of Canada and specifically for the Rhodes & Williams Group of Companies’ clients. We’re aware of the relief measures and are working to get these savings to you quickly. We’re currently working out the details with all the insurance companies we represent as quickly as possible and will present those details here, as soon as they are available.

It should be noted that all our insurance companies are working through these measures while facing the same challenges as all other businesses at this time, so please be patient as we work very hard to get all these details to you. In the meantime most of our insurers are:

• Exploring flexible payment options for consumers who are in vulnerable positions
• waiving Non-sufficient funds (NSF) fees
• making community-based donations to help those most vulnerable or to fight this global battle against COVID-19

Below is a summary of the most recently released news regarding insurance financial relief measures related to COVID-19. As more information is available, we will update this list. If you do not see your insurance company listed below, we have not received specific direction from them, however, if your driving behaviour has changed significantly, contact your broker.

***Please Note: We expect to see an extremely high volume of transactions over the coming weeks related to these events. Unfortunately, this may mean that our response levels will be slower than usual. Rest assured that we are working as quickly as possible to bring relief to all our customers. Please find your insurance company below (or look at your insurance documents to find the name), and see the section “What Clients Should do”. Please follow the directions there. During these extraordinary times, if that direction is to contact us, our app / client centre is best, followed by email for simple inquiries and changes (Please make sure to provide full name and policy #). For more complex questions, we are of course always here by phone as well.

Insurance Company Statements Regarding Automobile Insurance Relief

Aviva Canada – Helping drivers: Aviva Canada’s response to COVID-19:

• April 8th release – https://www.aviva.ca/en/press-releases/2020/covid-19-helping-drivers/
What Clients Should Do: If your driving behaviour has changed significantly, please contact us

Economical Insurance – is committed to supporting Canadians throughout COVID-19

• April 8th release – https://www.economical.com/en/newsroom/news-releases/2020/economical-supporting-canadians-through-covid
What Clients Should Do: If your driving behaviour has changed significantly, please contact us

Gore Mutual – Gore Mutual Customer Care Package

• April 13th release – https://www.goremutual.ca/COVID-19/
What Clients Should Do: No action is required by customers. The refund will be sent to you shortly. As of the week of April 27th, the cheques have started to be sent, but there are thousands of cheques to be mailed (5000 per day!). If you have not received anything by June 15th, please contact us.

Intact Insurance – COVID-19 – We are here for you

• April 14 release – https://www.intact.ca/en/covid19.html
What Clients Should Do:
– If all cars on a policy are no longer commuting to work or driving habits have changed significantly and the kilometres driven have decreased, please fill out this form
– If you are not driving your car at all and would like to remove coverage, or if only some vehicle driving habits have changed significantly on a policy, please contact us

Intact Insurance – Intact Provides $50 Million to Small Business Customers Most Impacted by COVID-19

• October 30 release https://www.intactfc.com/English/newsroom/media-centre/press-release-details/2020/Intact-Provides-50-Million-to-Small-Business-Customers-Most-Impacted-by-COVID-19/default.aspx
What Clients Should Do:
– Small and medium-sized business customers who have closed due to mandated shutdowns or have been severely impacted by reduced payrolls or revenues can contact their broker to find out if they qualify and request immediate payment flexibility options and premium adjustments. Some conditions will apply.

RSA Canada – Announces Relief Measures for Canadians in Response to the COVID-19 Crisis

• April 17 release – https://www.rsagroup.ca/news-release/rsa-canada-announces-relief-measures-canadians-response-covid-19-crisis
What Clients Should Do: If your driving behaviour has changed significantly, please contact us

Wawanesa Insurance – We’re here to Help

• April 14 release – https://www.wawanesa.com/canada/news/message-regarding-COVID-19
What Clients Should Do: If your driving behaviour has changed significantly, please contact us

Travelers Canada – Announces Stay-at-Home Auto Premium Credit Program

• April 22 release – COVID-19: Stay-at-Home Auto Premium Credit Program
• July 27 release – Travelers Canada is extending it’s Stay-at-Home Auto Premium Credit Program with an additional 15% credit on one month’s premium.
• FAQ’s: https://www.travelerscanada.ca/about-us/covid19-customer-faq.aspx
What Clients Should Do: No action is required by customers. This credit is automatic and clients will receive the credit on a future bill or via a mailed cheque

The Commonwell Mutual Insurance Group – We’re Helping our Members and Communities Take on COVID-19

• May 12 release – We’re Helping Our Member and Communities Take on COVID-19
What Clients Should Do:
No action is required by customers regarding the $100 Payment. Use it to ease personal financial pressure or “Pay it Forward” if you are in the position to do so.
– If your driving behaviour has changed significantly, please contact us